Privacy Policy
Therma Reach
Effective Date: Jan 1st, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Therma Reach ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
Therma Reach ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected data for:
Providing and improving services
Processing transactions and payments
Communicating with you about inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining consent and preference records
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates
.
Opt-In & Consent:
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed within 24 hours
Message Frequency & Content:
Frequency varies based on your interactions with our business
Messages will be directly related to services you have requested
We do not send promotional content without specific consent
Help & Support:
Reply "HELP" for assistance
Or contact us at [email protected]
Customer support is available during regular business hours
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes
Sharing is permitted only with subcontractors in support services (e.g., SMS providers)
We implement strict security measures to safeguard SMS opt-in data and consent records
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
Third-party vendors who assist in operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for delivering consented messages
All providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders
Business Transfers:
In case of mergers, acquisitions, or sale of assets
Your data remains protected under this Privacy Policy
(All categories exclude text messaging originator opt-in data and consent, except aggregators and SMS providers).
5. Data Security
We implement and maintain reasonable security measures to protect your personal information, including:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols under applicable laws
Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure effectiveness of our services
(You may disable cookies in browser settings; doing so may limit website functionality.)
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt-out of marketing emails by clicking "unsubscribe"
Opt-out of SMS by replying "STOP"
Request details on how we process your data
Withdraw consent at any time for future communications
File a complaint with a supervisory authority if you believe your rights were violated
To exercise these rights, contact us using Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Therma Reach.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date. For major changes, we will notify you via email or on the website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Therma Reach
Phone: (XXX) XXX-XXXX
Email: [email protected]
